Client Support Portal
We're delighted to introduce this dedicated space as part of our ongoing commitment to enhancing the quality of service we deliver. This support portal offers seamless access to the expert teams best equipped to address your needs, and will continuously evolve with valuable resources, including detailed help documents and more.
Select the topic that is most relevant to your query and follow the instructions so we can help you as quickly as possible.
For critical, time sensitive issues ONLY please call +44 20 3598 0318 as a priority.
The operations team handles all match day operations, including LIVE stream monitoring, LIVE & VOD issue resolution and critical platform bug reporting / escalation.
Contact Channels
Log issues or requests via the channels below. These will be prioritised based on urgency and per agreed SLA terms.
Responsibility for overall platform performance, resolving bugs / issues and handling incident management & reporting sits with our service delivery team. Logging issues with us via the methods below allows us to identify & resolve matters in a timely manner.
Contact Channels
Log issues or requests via the channels below. These will be prioritised based on urgency and per agreed SLA terms.
escalation contacts
Please ensure to initially log any issues via the contact methods above before escalating, which will be picked up during standard UK office hours.
Our customer services team provide support to end users and subscribers. If you would like to update them with important service information, ask them for the latest customer support statistic or request subscriber refunds contact them below.
Contact Channels
Log issues or requests via the channels below. These will be prioritised based on urgency and per agreed SLA terms.
escalation contacts
Please ensure to initially log any issues via the contact methods above before escalating, which will be picked up during standard UK office hours.
In order to schedule a LIVE event booking (including test events) or to co-ordinate the feed ingest / sourcing you will work with our bookings team. In the case of last minute changes or issues please use the LIVE Broadcast & VOD Operations contacts.
Contact Channels
Log issues or requests via the channels below. These will be prioritised based on urgency and per agreed SLA terms.
escalation contacts
Please ensure to initially log any issues via the contact methods above before escalating, which will be picked up during standard UK office hours.
If you have questions about how to use our platform, or complete specific tasks please log your request and we will ensure that the staff member with the most relevant expertise will get in touch to assist you.
Contact Channels
Log questions or requests via the channel below. These will be addressed by the customer success manager with the relevant expertise.
escalation contacts
Please ensure to initially log any issues via the contact methods above before escalating, which will be picked up during standard UK office hours.
Our platform roadmap is planned by our product team 3 months in advance but we welcome client suggestions or requests, which will be reviewed on a rolling basis.
Contact Channels
Log suggestions or requests via the channels below. These will be reviewed as part of our on-going roadmap planning.
All support for technical integration projects for clients and agency partners is led by our technical customer success team, which aligns with our wider platform product function.
Contact Channels
Log questions or requests via the channels below. These will be addressed by the customer success manager with the relevant expertise.
escalation contacts
Please ensure to initially log any issues via the contact methods above before escalating, which will be picked up during standard UK office hours.
Whether you have a question about your contract, a query regarding an invoice or you would like to look to add new services to your existing contract, our commercial team can assist you.
Commercial contacts
Speak with our team to explore a range of products and services designed to help you grow viewership, and maximise revenue.
